Quality Management for IT Services: Perspectives on Business and Process Performance
by Claus-peter Praeg, Dieter Spath
- Accession Number
- KNUBM427
- Title
- Quality Management for IT Services: Perspectives on Business and Process Performance
- Author
- Claus-peter Praeg, Dieter Spath
- Year
- 2010
- Subject
- Business & Management
- Medium
- Electronic
- Availability
- yes