Complaint Management and Channel Choice: An Analysis of Customer Perceptions [1 ed.]
by Stefan Garding, Andrea Bruns (auth.)
- Accession Number
- KNUBM885
- Title
- Complaint Management and Channel Choice: An Analysis of Customer Perceptions [1 ed.]
- Author
- Stefan Garding, Andrea Bruns (auth.)
- Year
- 2015
- Subject
- Business & Management
- ISBN / EISBN
- 978-3-319-18178-3, 978-3-319-18179-0
- Medium
- Electronic
- Availability
- yes